Destination Services for Household Goods – Partner Information Guide
MAC World Relocation – Your Trusted Partner in the U.A.E.
At MAC World Relocation, we understand the importance of seamless destination services in ensuring a smooth international moving experience. Our Destination Services for Household Goods are designed to support individuals and families through the final and often most critical stage of their relocation—when their belongings arrive in the destination country.
We work closely with our global relocation partners to manage every detail of this complex process, ensuring a high-quality, stress-free transition for our mutual clients.
Core Destination Services Provided by MAC World Relocation
1. Customs Clearance
- Handling all necessary documentation and ensuring full compliance with U.A.E. customs regulations
- Facilitating the smooth and legal clearance of goods through customs
2. Delivery to Residence
- Coordinating transportation from port, terminal, or warehouse to the client’s new home
- Liaising with local movers and logistics partners for timely and secure delivery
3. Unpacking & Basic Setup
- Unpacking boxes and placing belongings in designated rooms
- Assembling furniture and installing appliances, where applicable
4. Debris Removal
- Collecting and disposing of packing materials
- Leaving the home clean and organized post-delivery
5. Temporary Storage (if required)
- Offering secure short-term storage solutions in case the residence is not move-in ready
6. Condition Reporting
- Inspecting and documenting the condition of household goods upon arrival
- Supporting claims processes in the event of damage during transit
7. Orientation & Settling-In Support (Optional Add-On)
- Assisting with utility setup: electricity, water, internet, etc.
- Providing local area guidance: schools, hospitals, banks, shopping, and more
Required Documentation for Importing Household Goods to the U.A.E.:
- Valid Passport or Emirates ID (copy)
- Valid U.A.E. Residence Permit
- Detailed inventory list of imported goods (original + two English copies)
Customs Regulations Overview – U.A.E.
General Rules
- All shipments entering the U.A.E. are subject to inspection.
- Used personal effects are generally duty-free if accompanied by a valid Residence Permit.
- New items are dutiable, with rates determined by customs officials.
Applicable Duties & Taxes
- New Household Goods: 5%
- Undeclared Items: 5%
- Vehicles: 5%
- Value Added Tax (VAT): 5% applicable on most items
Prohibited Items
The following are strictly forbidden from import into the U.A.E.:
- Weapons, ammunition, counterfeit currency
- Narcotics or drugs without a medical prescription
- Long-range communication devices (e.g., radio transmitters)
- Offensive materials (pornographic, political, or religious content)
- Erotic statues, idols, or figures made of clay, glass, or metal
Importing Motor Vehicles into the U.A.E.
Important Notes:
- Vehicles can only be registered under a valid U.A.E. resident’s name
- Duty applies to all vehicles, whether new or used
- Vehicles can only be registered under a valid U.A.E. resident’s name
Required Documents:
- Vehicle registration from the country of origin
- Purchase Invoice + Certificate of Origin
- Passport Copy + U.A.E. Insurance Policy
Importing Pets
MAC World Relocation assists with pet importation, provided the following documentation is in place:
Required Documents:
- Valid Health and Vaccination Certificate
- U.A.E. Import Permit
- Vaccination Certificate (issued within the last 12 months but more than 30 days old) Shipper’s Passport copy + valid U.A.E. Residency Permit or Employment Letter
Important Disclaimer:
Customs policies and regulations in the U.A.E. are subject to change without prior notice.
MAC World Relocation is not liable for any delays, penalties, or additional charges due to non-compliance with updated laws or procedures.
We strongly recommend that all agents and clients verify requirements in advance with the nearest U.A.E. embassy or consulate.
Partner with Confidence
Our experienced destination services team is committed to providing efficient, professional, and culturally sensitive support to your clients relocating to the U.A.E. For further information, detailed case management, or partner onboarding assistance, please contact us directly.
